Terms of Service - Gentwall

Agreement to Terms

By accessing and using this website or purchasing Gentwall products, you accept and agree to be bound by the terms and provision of this agreement.

                    Important: Gentwall is a hardware device designed to securely store private keys for cryptocurrencies. We do not offer exchange, trading, or custodial services.
                

Product Description

Gentwall provides hardware wallet devices specifically designed for:

Secure storage of cryptocurrency private keys
Non-custodial key management
Offline storage capabilities
Hardware-based security features

Disclaimer: Gentwall does not provide trading, exchange, or custodial services. Users are solely responsible for managing their cryptocurrency private keys and transactions.

Use License

Permission is granted to temporarily use our website for personal, non-commercial transitory viewing only. This includes:

Browsing product information
Making purchases of hardware wallet devices
Accessing customer support resources
Using documentation and guides

Under this license you may not:

Modify or copy the materials
Use the materials for commercial purposes
Attempt to reverse engineer our products
Remove any copyright or proprietary notations

Product Warranty and Liability

We warrant that our hardware wallet devices will be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. This warranty covers:

Manufacturing defects
Hardware malfunctions not caused by user error
Normal wear and tear under intended use

Important Limitation: We are not liable for any loss of cryptocurrency, private keys, or financial losses resulting from the use of our products. Users are responsible for proper backup and security of their private keys.

User Responsibilities

When using Gentwall products, you agree to:

Keep your private keys secure and backed up properly
Use the device according to provided instructions
Not hold Gentwall liable for user errors or negligence
Understand that cryptocurrency transactions are irreversible
Comply with applicable laws and regulations in your jurisdiction

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website, to understand our practices regarding the collection and use of your personal information.

Prohibited Uses

You may not use our products or services:

For any unlawful purpose or to solicit others to perform illegal acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information

Returns and Refunds

We accept returns of unopened hardware wallet devices within 30 days of purchase, subject to the following conditions:

Product must be in original, unopened packaging
All accessories and documentation must be included
Customer is responsible for return shipping costs
Refunds will be processed within 5-10 business days

Shipping and Delivery

We ship hardware wallet devices to addresses provided by customers. Shipping terms include:

Standard shipping times: 3-7 business days
Express shipping options available
Customer responsible for providing accurate shipping address
Risk of loss transfers to customer upon delivery

Limitation of Liability

In no event shall Gentwall or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website or products, even if Gentwall or an authorized representative has been notified orally or in writing of the possibility of such damage.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New York, United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

Changes to Terms

We reserve the right to revise these terms of service at any time without notice. By using this website and our products, you are agreeing to be bound by the then current version of these terms of service.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Address: One Vanderbilt Ave. 65th Fl, New York, NY 10017, United States
Phone: +1 (646) 406-6829
Email: contact@gentwall.com