Introduction

At Gentwall, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hardware wallet device.

Important: Gentwall is a hardware device designed to securely store private keys for cryptocurrencies. We do not offer exchange, trading, or custodial services.

Information We Collect

We may collect information about you in various ways, including:

  • Personal Data: Name, email address, phone number, and shipping address when you make a purchase
  • Usage Data: Information about how you use our website, including IP address, browser type, and pages visited
  • Device Information: Technical information about your device and internet connection
  • Cookies: Data collected through cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders for hardware wallet devices
  • Provide customer support and respond to inquiries
  • Improve our website and user experience
  • Send important notifications about your orders and account
  • Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and processing orders
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to rectify inaccurate personal data
  • The right to erase your personal data
  • The right to restrict processing of your personal data
  • The right to data portability
  • The right to object to processing

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are subject to appropriate safeguards to protect your personal information.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Address: One Vanderbilt Ave. 65th Fl, New York, NY 10017, United States
  • Phone: +1 (646) 406-6829
  • Email: contact@gentwall.com

Last updated: January 31, 2025